Shipping & Returns Policy
Shipping Policy
At Roca Transmissions, we work to process and ship orders as quickly as possible.
• Orders are typically processed within 1–3 business days.
• Shipping times vary based on location and carrier.
• We currently ship within the United States only.
• Shipping costs are calculated at checkout unless otherwise stated.
Once an order ships, a confirmation email with tracking information will be sent.
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Returns & Fitment Policy
We strongly recommend confirming fitment before placing an order. Customers are responsible for verifying that the part ordered is correct for their vehicle and transmission.
Incorrect Fitment / Wrong Part Ordered
If a customer orders an incorrect part due to failure to confirm fitment:
• The customer is responsible for all return shipping costs.
• Roca Transmissions will not cover return shipping for incorrectly ordered items.
• The item must be returned unused, uninstalled, and in original packaging.
• The replacement (correct) part will NOT be shipped until the incorrect item has been received and inspected.
• Original shipping costs are non-refundable.
We are more than happy to assist in providing the correct part once the returned item is received.
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Return Eligibility
• Returns must be requested within 14 days of delivery.
• Items must be unused, uninstalled, and in original packaging.
• Electrical components, custom orders, and special-order items are non-returnable.
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Refunds
• Refunds are not issued until the returned item is received and inspected.
• Once approved, refunds will be processed to the original payment method.
• Processing times for refunds may vary depending on the payment provider.
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Damaged or Incorrect Items
If you receive a damaged item or an item that was shipped incorrectly by us, please contact [your email] within 48 hours of delivery with photos of the issue so we can assist you.
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Contact
For return requests or fitment questions, contact us at:
📧 rocatransmissions@gmail.com
